Customer Help
Get Answers to Common Questions
Digital Print Information
If you use Canva to create your gang sheet or images, please make sure that your canvas size is as big or bigger than the largest print. We suggest you download it as a transparent PNG with x3.125 sizing increase to insure your prints have at least 300 DPI.
Please ensure any images uploaded to Canva to create a new image or gang sheet are at least 300 DPI at the image size needed. Exporting a low quality, imported image at 300 DPI will not increase the quality of the image.
DTF or UV DTF
We recommend high quality transparent PNGs.
- Canvas size should be the same (or bigger) than the print size needed.
- DPI (dots per inch) should be 300 or higher for optimal quality prints.
Sublimation and Vinyl
We recommend high quality PDFs.
- Canvas size should be the same (or bigger) than the print size needed.
- DPI (dots per inch) should be 300 or higher for optimal quality prints.
- No white will be printed with these print types.
Canvas Size
If you save an image smaller than the print size needed at 300 DPI, when it is enlarged to print at a bigger size, the DPI (dots per inch) will be reduced.
Exporting a low DPI image as a high DPI image
Because raster images are saved with pixels instead of mathematically, saving a low DPI file as a new file with 300 DPI will not make the image look better.
This normally happens when you upload an image to Canva (or other graphics program) that has a low DPI for the size you need then export it.
We recommend using our gang sheet creator to verify that individual images are print worthy at the sizing you want.
Printer maintenance issues can cause prints to be delayed until the printer is fixed. Issues are rare but can happen.
Large orders over $500 can take longer to print and may miss the scheduled delivery time.
If we think we will not be able to deliver on time, we will notify you immediately and offer a refund.
Apparel & Product Information
We use DTF (Direct-to-Film) technology.
It can be adhered to almost any type of fabric, has stretch, and can have as many colors in a design as needed.
FAQs
We are located at 1950 Peach Creek Road, College Station, TX.
We provide local lockboxes at our curbside pickup hut for your convenience.
Your order is plastic wrapped and labeled with you name and order number and placed in one of our lockboxes.
When your order is ready, you will receive an email with the pickup lockbox number and a code to use to open the box in the “tracking” section.
We offer destination/weight/speed based shipping costs for all orders.
Orders $100+ without apparel- (DTF, UVDTF, Sublimation, Vinyl Stickers)
We offer free ground shipping for orders over $100.
Orders $250+ with apparel
We offer free ground shipping for orders over $250.
UPS ground will show the estimated date of arrival. USPS can take 1-5 Days to arrive.
Please note, we cannot guarantee a delivery date for ground shipping. Please select a 1 or 2 Day Rush Shipping method to guarantee a delivery date.
You will receive a tracking number when your order has been processed.
Due to the custom nature of the product we sell, all orders are final sale.
We do not offer refunds, returns or exchanges due to incorrect DTF pressing or washing, apparel sizing issues or low quality images submitted for DTF printing.
We pride ourselves on our quality. If you think you received a print that is defective due to our part, please reach out with the details and a photo of the issue. We will replace defective prints ASAP if its an issue on our side.
Shipping & Local Pickup Availability
Regular Direct To Film (DTF), UVDTF, Sublimation & Blank Apparel
Local Pickup Normal Processing (M-F):
- 4PM- Cutoff Time 10AM
- 5PM- Cutoff Time 2PM
Local Pickup Rush Processing (M-F):
- 12:30PM- Cutoff Time 10:30AM (+20%)
- 1PM- Cutoff Time 11AM (+17.5%)
- 1:30PM- Cutoff Time 11:30AM (+15%)
- 2PM- Cutoff Time 12PM (+12.5%)
- 2:30PM- Cutoff Time 12:30PM (+10%)
- 3PM- Cutoff Time 1PM (+7.5%)
- 3:30PM- Cutoff Time 1:30PM (+5%)
- 4PM- Cutoff Time 2PM (+2.5%)
Shipping Processing Options (M-F):
- Same Day Ship- Cutoff Time 2PM
- Ships Next Business Day if after 2PM Central Time
Vinyl Stickers & Specialty DTF Films
Local Pickup Normal Processing (M-F):
- 5PM- Cutoff Time 2PM
Local Pickup Rush Processing (M-F):
- 2:00 PM Pickup – Place your order by 10PM – 12.5% Rush Fee
- 2:30 PM Pickup – Place your order by 10:30PM – 10% Rush Fee
- 3:00 PM Pickup – Place your order by 11AM – 7.5% Rush Fee
- 3:30 PM Pickup – Place your order by 11:30AM – 5% Rush Fee
- 4:00 PM Pickup – Place your order by 12PM – 2.5% Rush Fee
Shipping Processing Options (M-F):
- Same Day Ship- Cutoff Time 2PM
- Ships Next Business Day if after 2PM Central Time
Custom T-Shirts
Next Day Processing for In Stock Apparel with Print Ready Artwork
- First submit your quote. Add the apparel first then submit the information including the images.
- All apparel in stock and art print ready = Next Day Processing if paid for by 2PM
- All apparel in stock and art not print ready = 2 Business Day Processing if paid by 2PM
- Apparel Backordered = 1-2 Week TAT depending on the items ordered
- Rush Shipping is Available at Checkout